Most* items carry a 30 day money back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with original packaging. Please only wear footwear indoors while deciding if it will work for you. If you have any questions, please call 877-BENT-GATE or email firstname.lastname@example.org Our 30 day return policy gives you time to decide if the product is right for you, while enabling us to sell the item in season if you decide it isn’t just what you’re looking for.
*NOTE: Due to the nature of some products, no returns or exchanges are possible. This includes: Safety Equipment—including but not limited to harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc), slings, runners, helmets; Avalanche Safety Gear—including beacons, avalungs (if plastic is removed from mouth piece), packs with avalungs (if plastic is removed from avalung mouth piece),and ice screws; Mounted or drilled skis (unless we messed up); and trimmed skins.
For returns, a Return Authorization is NOT NECESSARY. Please make sure the item is within the appropriate return period, and is eligible for return. We recommend you ship your return via UPS or FedEx, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store. If you have the orange sheet that came with your order, simply follow the directions on the back. If you are missing this sheet, please provide us with the following information:
- Your First and Last Name
- Your order number (if known)
- A phone number where you can be reached if we have any questions
- What you would like done (refund, exchange, warranty, etc.)
Bent Gate Mountaineering
Attn: Order # (insert your order number here)
1313 Washington Ave.
Golden, CO 80401