Most* items carry a 60 day money back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with original packaging. Please only wear footwear indoors while deciding if it will work for you. If you have any questions, please call 877-BENT-GATE or email firstname.lastname@example.org. Our 60 day return policy gives you time to decide if the product is right for you, while enabling us to sell the item in season if you decide it isn't just what you're looking for.
*NOTE: Due to the nature of some products, no returns or exchanges are possible. This includes: Safety Equipment - including but not limited to harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc) slings, runners, helmets; Avalanche Safety Gear - including beacons, avalungs (if plastic is removed from mouth piece) packs with avalungs (if plastic is removed from avalung mouth piece) and ice screws; Mounted or drilled skis (unless we messed up) and trimmed skins.
For returns, a Return Authorization is requested. Please make sure the item is within the appropriate return period, and is eligible for return. We recommend you ship your return via FedEx or UPS, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store.
To request a FedEx return label and authorization, please follow these steps;
1. Log into your store, then go to "My Account."
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
If you placed an order as a guest and would like a return label, get in touch with our customer service team by calling 303.271.9382 or email email@example.com.
With all products, please return the original packaging (especially shoes & boot boxes) and enclose it inside a shipping envelope or box (don't just stick postage on the original box as it's not saleable that way).
Please provide us with the following information:
- Your First and Last Name
- Your order number (if known)
- A phone number where you can be reached if we have any questions
- What you would like done (refund, exchange, warranty, etc.)
Return: Order # _________
1313 Washington Ave
Golden, CO 80401