Shipping to the contiguous United States (Lower 48) is free for orders over $49. Additional shipping costs may apply to oversized items such as bouldering pads. In the event additional shipping costs are necessary, you will be contacted before any additional costs are added.
We charge actual shipping costs to ship to Hawaii, Alaska, and APO/FPO addresses. These rates will be calculated and added to your order at the checkout screen.
We also charge actual shipping costs to ship internationally. These shipping charges will also be automatically calculated and added at checkout. Additional customs and duties may apply depending on country; this is the buyer’s responsibility. Shipping FedEx International takes 3-5 days in shipping; custom delays may occur and are out of our control.
If you would like to expedite your shipping method, we charge $19.95 for FedEx 2nd Day Air within the continental US ($100.00 for skis/splitboards). We also offer overnight shipping. For this option the actual shipping cost will be calculated and added to your order at checkout. Please be prepared for us to contact you by phone within 24 hours of placing your order if you select an expedited shipping method. We can be reached by email or phone at email@example.com, 303-271-9382, or toll free at 1-877-236-8428.
Most orders are shipped either FedEx or USPS. FedEx requires a physical address, and cannot be delivered to PO Boxes. To ship USPS we charge actual shipping costs. Free shipping via FedEx or USPS generally takes 3-5 business days.
Note that the international shipping costs for inexpensive items are often prohibitively expensive. Please contact us at firstname.lastname@example.org or by phone at 303-271-9382 (toll free at 1-877-236-8428) if you have any questions.
There are certain brands we cannot ship outside North America, this includes but may not be limited to: Arc’teryx, La Sportiva, and Hilleberg.
Packages do not ship on weekends or holidays, including:
Memorial Day: 5/26-5/27
Independence Day: 7/4
Labor Day: 9/1-9/3
Thanksgiving Day: 11/28
Christmas Day: 12/25
New Year's Day: 1/1/2020
See the 2019 FedEx Holiday Service Schedule for complete details.