• Since 1994
  • Free Ground Shipping at $99 Learn More
  • (303) 271-9382 or (877)BENT-GATE

4.8Out of 623 Google Reviews

    Shipping & Returns


    Standard Ground Shipping to the contiguous United States (Lower 48) is free for orders over $99 except for oversize items including but not limited to bikes, car accessories, and skis. In the event additional shipping costs are necessary, you will be contacted before any additional costs are added.

    We also charge actual shipping costs to ship internationally. We can ship international to most North American address but not outside of the continent. Additional customs and duties may apply depending on the country; this is the buyer’s responsibility. Shipping UPS or FedEx International takes 5-7 days in shipping; customs delays may occur and are out of our control. Please contact us to ship internationally, we can be reached by email or phone at [email protected], 303-271-9382, or toll-free at 1-877-236-8428.

    If you would like to expedite your shipping method, please contact us. We can be reached by email or phone at [email protected], 303-271-9382, or toll-free at 1-877-236-8428.

    Most orders are shipped either UPS or USPS. UPS requires a physical address, and cannot be delivered to PO Boxes. Free shipping via UPS or USPS generally takes 3-7 business days.

    Note that the international shipping costs for inexpensive items are often prohibitively expensive. Please contact us at [email protected] or by phone at 303-271-9382 (toll-free at 1-877-236-8428) if you have any questions.

    There are certain brands we cannot ship outside North America, this includes but may not be limited to: Arc’teryx, La Sportiva, and Hilleberg.

    Lost & Stolen Packages 

    All risk of loss, theft, or damage to a product passes to the customer once the carrier has confirmed delivery of the order. Bentgate Mountaineering does not take responsibility for packages once they have been delivered to the address provided in the order. If you need to adjust the shipping address, please contact via phone or email ASAP. We cannot adjust delivery once the order has shipped.

    In the case an order is lost by the carrier, we will work with the carrier to provide a resolution, and will re-ship the order or provide a refund if order is not received in 7 business days. 

    On rare occasions packages are damaged. If this occurs we need you to save all packaging, and please contact us immediately so we can begin the claims process with the courier. 

    Shipping Holidays

    Packages do not ship on weekends or holidays, including:
    New Year's Day
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving Day
    Christmas Day


    Purchased Items may be returned within 30 day of original purchase. Items must be in new/unused condition with the original tags and packaging. If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund.  If you have any questions, please call 877-BENT-GATE or email [email protected].


    This includes: Safety Equipment - including but not limited to harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc) slings, runners, helmets; and ice screws.

    Clearance items are marked with "Clearance" in the title of item.

    Used items are marked with "Used" in the title of item.

    Returns outside of the return criteria (30 days, new condition, box, tags, proof of purchase) is up to Bentgate's discretion and may either be declined or incur a restocking fee. Refunds are only issued once item is returned and condition is assessed.


    Request a Return 

    Please make sure the item is within the appropriate return period and is eligible for return. We recommend you ship your return via FedEx or UPS, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store.

    To request a return authorization, please follow these steps;

    1. Log into your store, then go to "My Account."

    2. Go to Completed Orders, then click Return Item(s) next to their item.

    3. Fill out the following items on the return request:

      • Quantity to return
      • Return reason
      • Return action optional
      • Comments optional

    4. Click Submit Return Request.

    If you placed an order as a guest and would like to make a return, get in touch with our customer service team by calling 303.271.9382 or email [email protected].

    With all products, please return the original packaging (especially shoes & boot boxes) and enclose it inside a shipping envelope or box (don't just stick postage on the original box as it's not sellable that way). 

    Please provide us with the following information: 

      • Your First and Last Name
      • Your order number (if known)
      • A phone number where you can be reached if we have any questions
      • What you would like done (refund, exchange, warranty, etc.) 

    Return To: 

    Return Order # _________ 
    1313 Washington Ave 
    Golden, CO 80401


    Forgot your password?

    • All your orders and returns in one place
    • The ordering process is even faster
    • Your shopping cart stored, always and everywhere


    By using our website, you agree to the usage of cookies to help us make this website better. Hide this messageMore on cookies »
    Powered by Lightspeed