FAQ
GENERAL
Q: Do I need an appointment to come into the store?
A: Nope!
Q: Do you offer curbside pick-up?
A: Most definitely! Just order ahead of time (via our website or phone) and we’ll notify you when it’s ready to be picked up. Just give us a call at (303) 271-9382 when you’re outside our store and we’ll bring it out for you.
Q: Can I bring my dog in?
A: Our shop welcomes well behaved K9 companions!
Q: How do I purchase a gift card?
A: You can either call us, purchase in store, or through our website under the 'Accessories' tab.
Q: Do you price match other stores?
A: We are happy to try to match prices for you. We only attempt to price match items (from USA based companies) of the same model year that are in stock in the same size and color. If you would like to inquire about price matching, please have the website/store contact information, which you are wanting us to price match, readily available. Feel free to email us price matching questions at [email protected].
Q: Why is Bentgate so awesome?
A: Because of customers like you! And our dedicated and knowledgeable staff that has a commitment not only to getting you the best gear but also getting after it themselves!
BOOTFITTING
Q: Do I need an appointment to get my boots fit?
A: Yes! You need an appointment to do pretty much anything with ski or snowboard boots - even try them on. This is due to the highly personal nature of bootfitting and our commitment to keeping our staff and customers safe. You can schedule one here to get set up with one of our many awesome bootfitters. Reservations are not available for same day appointments.
Q: Can I bring someone with me to my bootfitting appointment?
A: Bootfitting appointments are for a single customer only. Couples will need to schedule 2 appointment slots if you want to be fit together. Please contact us before your appointment for any further questions or concerns.
SKI SHOP WORK
Q: What is your turn-around time for ski tune shop work? How will I know when they are done?
A: Turnaround time varies depending on what work needs to be done and how busy our shop is. As a general rule of thumb we aim to keep everything within 48 hours during the winter season (Nov-March). Outside of those dates please call (303-271-9382) for turnaround times. The ski tune shop will shoot you a text or call as soon as your work is finished.
Q: Do I need an appointment for ski tune shop work?
A: You do not! You can drop off your skis/boards any time during our business hours and we’ll get them checked in for you.
Q: What does shop work include and how much does it cost?
A: Everything from mounts, to waxes, to even ice axe sharpening! You can find a comprehensive list of our available services and pricing here.
Pro-tip: You get discounts on shop work if you purchase certain gear from us (listed in pricing above)
RENTALS
Q: What’s the deal with rentals/demos?
A: Ski Rentals: Alpine Touring and Backcountry Rentals are available to be booked starting early December(Weather-Dependent). Downhill Rentals are available to be booked starting Mid-November(Weather-Dependent). Our inventory is live on our website, you can check it out and book here. In terms of demos, we will be releasing those once more snow starts falling to keep our gear in tip top shape for everyone (less rock hits, more pow turns). Once those become available they will become live on our site so feel free to check in every once in a while!
Note: We do not do seasonal rentals.
Q: What do you rent?
A: Everything you need to go into the backcountry! Skis, splitboards, beacons, shovels, probes and so on. We do not rent out ski/snowboard clothing. We also rent climbing gear that is not considered personal protection equipment like shoes, helmets, crash pads, ice axes, mountaineering boots and crampons. In addition to climbing and ski we rent gravel bikes and eBikes!
Q: I’m interested in getting into the backcountry this season? What do I need to know?
A: There is a lot of information out there about backcountry travel in the winter, and a lot of gear that comes with that so we get that can be intimidating. Here’s a list of some awesome resources concerning terrain selection, avalanche safety and courses, and more:
Staying Alive in Avalanche Terrain
In terms of gear we specialize in backcountry sports so we have everything you need for purchase or you can rent gear through us to try it out first.
RETURNS & WARRANTY
Q: Can I return or exchange an Item?
A: *Most* items carry a 30-day money-back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with the original packaging. Anything outside of the normal return criteria (30 days, new condition, box, tags, proof of purchase) is up to a manager's discretion and may either be declined or incur a restocking fee. Visit our returns page for more info
*NOTE: Due to the nature of some products, no returns or exchanges are possible.This includes: Safety Equipment - including but not limited to harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc) slings, runners, helmets; Avalanche Safety Gear - including beacons, and ice screws; Mounted or drilled skis and trimmed skins. Electronics - We cannot resell electronics that have been opened and/or used. This includes wearables, bike computers, cameras, etc.
Q: If my gear breaks can I warranty it through Bentgate?
A: Bentgate stands behind all the products it sells. Many manufacturers will handle all warranty claims directly with the customer. When we are able, we are glad to handle manufacturer's warranty issues for you. You are responsible for the cost of shipping items back to Bentgate for warranty evaluation/service. Please ship items back in a clean condition. Clothing MUST be washed before it is returned. Gear must also be cleaned.
If the item was not purchased at Bentgate, there will be a $25 service charge, plus the customer will be responsible for all shipping costs. Bentgate adheres to the manufacturer's guidelines, and final decisions will be made by Bentgate in conjunction with the manufacturer.
INVENTORY & SPECIAL ORDERS
Q: Do you have this in stock?
A: Our inventory is live and up to date on our website. When something says out of stock it’s likely we’ll be getting more in, especially if it’s an item from this season. You can signup to be notified by email when a product is available again or give us a call to place a special order to reserve inventory before it arrives. Feel free to give us a call to double check if a product is expected back and on order.
Q: Can I Special Order an item that Bentgate doesn’t stock?
A: Yes you can place a special order for a product that we don’t carry. The item has to be from a brand that we do carry and will have to be paid for in full before ordering. Items that are Special Ordered are not eligible for a discount or return.